Bollore Africa Logistique recrute

Bollore Africa Logistique recrute 
ADMINISTRATION DES VENTES / RELATION CLIENTS H/F

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Référence
ZAFMKTI-1146
Description du poste
Fonction
Achats / Commercial / Relation Clients - Administration des ventes / Relation Clients
Intitulé du poste
Administration des ventes / Relation Clients H/F
Type de contrat
Durée Indéterminée
Description de la mission
Expert in logistics management for industrial projects in the mining, oil and gas, infrastructures and energy sectors, Bolloré Africa Logistics draws its strength from the unrivalled density of its pan-African network, connecting South Africa to all the enclosed hinterland countries in the southern part of the continent. With our unique strategy for corridor management from the South-African ports of Durban and Cape Town we are able to offer tailored multimodal solutions for on-site deliveries throughout the African continent.
We are currently looking for our subsidiary in Johannesburg, South Africa for a :
REGIONAL CRM ADMINISTRATOR

Key tasks and responsibilities:

- Users administration
- Account management
- Data quality monitoring
- Application management :
Master the functionalities of the application (Process, functions, navigation tools, tips) Master the visibility basics principles and the associated rules within the tool
- Responsible for implementation and roll-out of CRM desktop to commercial staff (including technical support and installation)
- Responsible for training of new commercial staff on Concerto and CRM Desktop in the East and Southern Africa region :
Coordinate and support to new commercial staff undergoing e-learning
Responsible for organization refresher training
Responsible for testing of new releases and ensure communication related to the tool to commercial team
Manager Concerto / CRM Desktop licenses

- User hot-line management
In addition to the previous responsibilities, the Regional CRM Administrator / Country Key User participate to the annual seminar for CRM administrators.

Profil
Matric and Bachelor Degree (or National Diploma)
Commercial/Marketing skills
Strong skills and proficiency in Oracle/Salesforce/Siebel
Fluency in English
Minimum of 3-4 years of experience working with CRM

Ability to work under pressure
Attention to detail
Good communication skills
Client orientated

Extensive travel required for the position (East and Southern Africa)
Localisation du poste Localisation du poste Afrique Australe, Afrique du sud
Ville
Johannesburg