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MS Chief Operating Officer
Date:
Oct 14, 2014
Location:
Accra, Accra, GH
Company:
Ericsson
Req ID: 54861
Position
The purpose of the role MSCOO is to manage activities carried out within Managed Services contract for one of our key clients. This involves presales support, management of staff, ensuring that services are delivered according to agreed contracts (follow-up on set KPIs), involvement (or responsibility) in budget activities and working on improving the organisational efficiency, processes and methods within the relevant area.
The activities are carried out within the Managed Services Telecom Operations Practice (MS TOP) area.
Responsibilities
The MSCOO works within the overall MSIP organization with a delegated set of responsibilities for the geography they are accountable.
The MSCOO responsible for full scope of Managed Services (where applicable) contract fulfilment, including:
Required Education and Experience
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The purpose of the role MSCOO is to manage activities carried out within Managed Services contract for one of our key clients. This involves presales support, management of staff, ensuring that services are delivered according to agreed contracts (follow-up on set KPIs), involvement (or responsibility) in budget activities and working on improving the organisational efficiency, processes and methods within the relevant area.
The activities are carried out within the Managed Services Telecom Operations Practice (MS TOP) area.
Responsibilities
The MSCOO works within the overall MSIP organization with a delegated set of responsibilities for the geography they are accountable.
The MSCOO responsible for full scope of Managed Services (where applicable) contract fulfilment, including:
- Overall Operations - Operations Assurance
- Overall Network Operations Centre – NOC Manager, including Front Office and Back Office Operations Support
- Field Operations
- Ensure GSC support
- These functions will initially reside within the line organization of the MSCOO until transformation to RSSA and GSC/RNOC delivery units according to the Transformation Plan. After transformation, the MSCOO still maintains full accountability for the success of the service delivery.
- The MSCOO responsible and a driver/facilitator for improvements within the relevant Managed Services organisation and must take responsibility for any changes introduced to the organisation, processes and methods that may have an effect on the supplied service quality with respect of meeting contracted scope (including quality).
- Some duties of the blueprint MSCOO role will be centralized within the MSIP organization (eg: common reporting, quality auditing).
- The MSCOO has the authority to act on relevant problems and to decide on what procedures and routines that shall be invoked to ensure that quality problems are corrected according to prevailing requirements.
- The MSCOO has the authority to specify improvement proposal for operative performance and to escalate within the department / group as well as to system support units / supplier partner functions so that operative performance may be maintained at specified level
Required Education and Experience
- University degree in Electrical/Electronic Engineering, Telecommunication, Business Administration or equivalent experience in a related discipline.
- Having at least 10 years’ experience on network operations, planning or engineering.
- At least 3 years of experience from Customer Services within the Telecom industry
- Demonstrated ability to deliver P&L results successfully in a major services division or company, and ability to drive business development
- Proven Business awareness and successful customer relation experience
- Has work experience as a CTO from an operator.
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