Ericsson recrute Service Delivery Line Manager

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Service Delivery Line Manager

Date: Oct 14, 2014

Location: Lagos, Lagos, NG

Company: Ericsson

Req ID: 54151

 
Job Summary
 
The Service Delivery Line Manager for CPM leads a highly specialized team consisting of Customer Project Managers.
This position reports to the Operations Head of CSI.
The Delivery Line Manager shall create Customer value and ensure Customer satisfaction through an efficient Service Delivery.
This Manager position has a number of sub-ordinates and is appointed by a superior manager. Line Managers act according to the Ericsson Leadership Framework and promote the corporate values, ethics and culture of the organization in order to ensure excellent performance.
 
Responsibilities & Tasks
 

• Ensure service delivery execution: Recruit & Assign Appropriate skills to Customer Projects
• Customer Escalation Management
• Ability to work with multiple Stakeholders: Internally & Externally
• Apply existing Service Delivery Process and Models

 
Core Competences:

• Innovation Skills
• Interpersonal Skills
• Financial Acumen & Skills

 
Minimum Qualifications & Experience Requirements:
 

• Bachelor’s degree or equivalent through experience
• At least 8 years’ experience within the Telecoms and/or ICT Industry
• At least 5 years’ Line Management experience

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